1. Processing & Handling

  • Order Processing:
    • Weekday orders (Monday–Friday) are typically processed and shipped within 24 hours of purchase.
    • Weekend and holiday orders will be processed on the next business day.
    • During peak seasons (e.g., Christmas, Lunar New Year), processing times may extend to 2–3 business days.

2. Shipping Methods & Delivery Estimates

MethodCarrierTransit Time¹Cost
Standard ShippingYunExpress6–15 business daysFree on all orders
Expedited ShippingDHL / FedEx / UPS7–10 business daysCalculated at checkout

¹ Transit times exclude customs inspections and force majeure events.

3. Order Tracking

  • Once your order ships, you’ll receive an email with:
    • Tracking Number
    • Carrier Name
    • Estimated Delivery Date
  • Track Your Order:
    • If you created an account at checkout, log in and visit My Orders → Track Shipment.
    • For guest checkouts, use the emailed tracking number on the carrier’s website.

4. International Shipping & Customs

  • Import Duties & Taxes:
    Buyers are responsible for any customs duties, taxes, or brokerage fees charged by their country.
  • Delays:
    Customs clearance can add extra days to delivery. Please monitor your tracking status and contact your local customs office if held for inspection.

5. Missing or Undelivered Packages

  1. Check Tracking First:
    Verify the latest status via the tracking link.
  2. Local Carrier Inquiry:
    Contact your local post office or courier office with your tracking number.
  3. Neighbourhood Check:
    Ask family or neighbours if they received the package on your behalf.
  4. Still Missing After 30 Days?
    If no delivery occurs within 30 days of shipment, contact Forge Brothers Customer Service.

6. FAQs

  1. When will my order ship?
    Most orders ship within 24 hours (weekdays). During holidays, allow up to 3 business days.
  2. How can I track my order?
    Use the tracking link emailed to you or log in to My Orders on our website.
  3. What if my package is delayed?
    Delays can occur due to customs or local holidays. Please monitor your tracking status and reach out to us if you have concerns.
  4. What if I entered the wrong address?
    Contact us immediately. If the package has not shipped, we can update the address free of charge. Once shipped, address changes may incur additional fees or may not be possible.

7. Shipping Disclaimer

Forge Brothers is not liable for delays or non-delivery due to:

  • Incorrect or incomplete shipping addresses provided by the customer
  • Customs inspections or seizures
  • Force majeure events (e.g., natural disasters, strikes)
  • Refusal of delivery by recipient

8. Contact Us

For any shipping-related questions or issues, please reach out:

  • Email: [email protected]
  • Live Chat: Available 9 AM–6 PM (GMT+8) weekdays
  • Response Time: Within 24 hours

Thank you for choosing Forge Brothers. We’re honored to craft and deliver your next heirloom-quality sword!