USA

Shopville Le Gru
Via Chisola, 5, 10126

Monday to Friday09:00 - 17:00

[email protected]
(852) 53423481

Contact us

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    You can log in to your account on our website, go to the "My Orders" page, and check the logistics order number and logistics status. If the logistics information is abnormal, you can contact our customer service and provide the order number. We will assist you in tracking the order delivery progress.

    Do you deliver on public holidays?

    If the local logistics delivery company operates normally on public holidays, we will arrange delivery; if logistics is suspended due to holidays, delivery will be postponed to working days, subject to order logistics updates and customer service notifications.

    Do you deliver to my postcode?

    You can enter your postal code when placing an order, and the system will verify whether it is within the delivery range; or you can directly contact customer service and tell us your postal code to help you confirm whether it can be delivered to the area.

    Is next-day delivery available on all orders?

    Not all orders can be delivered the next day. This depends on your region, the stock shipping location, the time of ordering, etc. The system will display the estimated delivery time when placing an order. You can also contact customer service to inquire about the delivery time of a specific order.